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Frequently asked questions

Below you can find important facts about Binary Options Demo.com,  the service that we provide, and a list of frequently asked questions and answers.

Trading room charts are not loading

If the charts in our trading room do not load for you then please take the following steps.

1. Contact us to find out if we are experiencing technical difficulties. We are on facebook/twitter where we post platform information as well.
2. Try using Chrome as a browser if you are not already
3. Turn of your firewall or antivirus
4.  Open ports 10443 and 20443 on your firewall

Are you a Binary Options Broker?

No we are not a binary options broker and our website does not offer any form of real money trading. We are also not part of any broker operation or owned by any binary options broker.

If you are looking for the best binary options brokers we suggest visiting our binary options brokers page.

Is trading on your platform exactly the same as trading at a binary options broker?

In short yes. We use live market rates and market conform returns to provide you with a similar experience to trading at a leading binary options broker. 

How many different assets can I trade on your demo platform?

Currently we offer around 25 assets.

What happens when I run out of demo money? Can I get more?

If you would like more demo money you can recharge your balance once every 24 hours if your balance is less then $1000. This feature can be found under "Add Demo Money" in the drop down menu under your username.

What does a Free Membership include?

A free membership to binaryoptionsdemo.com lets you trade for as  long as you would like on our trading platform. This is perfect for those of you that are looking to practice binary options trading, try out strategies or simply to find out if binary options trading is right for you.

All binary options demo accounts are credited with $1000 in demo money and this amount can be replenished once every 24 hours.

From the moment that you signup you will be automatically entered into any binary options competition that we hold meaning that you are eligible to win some great prizes.

As a free member you can also follow up to three other traders. Whilst you will receive a notification when someone that you follow places a trade, you will need access to TradeConnect in order to be able to view the full trade details.

Can I copy other Traders?

If you have access to our TradeConnect feature it is possible to copy other traders.  You can choose to copy trades on our platform or you can connect your binaryoptionsdemo.com account to your broker account at one of the brokers that we are integrated with.

Please visit the My Brokers page to connect your accounts. Once your accounts are connected you can use the TradeConnect Copy feature to copy trades directly to your broker account.

What exactly is TradeConnect?

TradeConnect is our unqiue platform feature (access required a premium membership)  which allows you to follow our traders and view their trades in real time.

TradeConnect is a great way to learn from the more experienced traders on our platform and you can also use this information to profit by copying trades yourself either manually or with one click at one of our integrated brokers.

It is also possible to copy a trade using your demo account, you can do this by clicking on the copy link that appears in the box for every trade made by someone you follow.

What are the benefits of Premium Membership?

By purchasing a premium membership you can follow up to 50 traders with TradeConnect. You will also be able to copy trades made by those that you follow to our trading platform or directly to integrated brokers 

To access the copy feature simply connect your binaryoptionsdemo.com account to your account at one of our integrated brokers via the My Brokers page.

Additionally you will be able to have 10 active trades instead of the usual 5, plus your trading limit will be raised from $1000 to $2500.

The fact that you are a premium member will also be reflected in your personal avatar.

How do I become a premium member?

You become a premium member by purchasing a premium membership to our site.  This can be done by clicking the Premium button that appears after logging in to our site.

What trading platform do you use?

We developed our own trading platform and created a company called Social Trading Solutions to deal with the software side of things.

So just to be be clear, there is no charge for trading as long as I want on your platform?

That is correct, we do not charge for the use of our trading platform and anyone is welcome to trade on our demo platform for as long as they would like.

Where can I view a history of all my trades?

Your complete trading history is available via the trading area or via the drop down menu under your name at the top of screen.

How does your Top Traders feature work?

Our Top Traders feature works exactly as the name implies. All trades on our system are registered and our system automatically keeps track of how much profit each trader has made during a specific period of time as well as a range of other variables.

Top Traders are displayed on the homepage of our website as well as on our Top Traders page. by clicking on any of our traders you can view their profile and see how the traders have performed in more detail.

Using our premium TradeConnect feature you are also able to follow our top traders (or any trader on our platform) and view what trades they make in real-time.

Why is there a difference between your rates and my brokers/platform/mt4/TOS?

There are a number of reasons why the rates for our assets may differ from those of another broker, trading platform, mt4 or TOS.

Please note that we update our real-time rate for visual purposes once per second, ie charts and rate are updated once a second. Trades are executed and close based on faster updates.

Data Exchanges

Unlike equities and indices, Forex rates can differ depending on which exchange the data is being derived from. Different Data providers use different exchanges. For our Forex data we use xignite.com. These differences should however not have any effect on trading outcomes as our shortest binary option is of a 30 second duration. Commodity prices can also vary slightly depending on the source of the data that is being used.


Binary Options Brokers
It is important to be aware that binary options brokers often display the rates that they are willing to sell you the binary option at. In a lot of cases this is not the real time market rate but a rate that the broker has set.

Graphs at binary options brokers may also not reflect the real time market rates but the adjusted rates. Some brokers may inform you of this only in the fineprint.

And even though a broker might say that they are using rates from Reuters, this may mean that they only use Reuters for the expiry rate whilst using adjusted rates for everything else..

Finally there may also be a delay built into the pricing and execution of trades at various binary options brokers. This is something some brokers will do in order to make it more difficult for traders to win as after all they lose money when you win and vice versa.

TOS
In the case of the TOS platform please note that we like binary options brokers use BID/ASK for our Forex rates. If you are using TOS please set graphs to BID/ASK and not MARK.

TOS also uses the data from their own exchange so you see the Forex rate from their dealing desk.

Our Binary Options Competitions & Achievements

One of the factors that makes our platform and website so unique, is the fact that we offer binary options competitions whose results are updated in real-time. We have also created various achievements that you can attain as a trader.

Achievements that you do attain are added automatically to your public profile. Our system also allocates a number of stars to your chosen avatar based on how many achievements you have gained. You can share your profile and achievements easily using the share feature and let your friends know how well you are doing.

You will receive an instant notification whenever you have managed to attain a new achievement.

Our Top Traders page gives you real-time insights into the best traders on our platform at any point in time.  There are top traders rankings for various different parameters including in the money percentage, profit made and number of followers attained.

We hold regular binary options contests whereby we define a parameter and a timeframe (for example highest winning streak in a calendar month) and allocate prizes for the top traders at the end of the defined period.

For details of actual contests please visit our Contests page.

How many people can I follow?

If you are a free member you can follow three other traders and be notified when they place a trade.By purchasing a premium membership you can follow up to 25 traders.

Using TradeConnect you will be able to view all details of their trades in real time.

Will you be adding more Assets in future?

In short yes, we plan on adding more assets including global stocks during the course of 2015. We opted to launch with currency pairs only as we were/are still in a development phase.

Do you provide a newsletter ?

Yes, we provide a regular newsletter which contains information about our platform as well as market updates and signals written by our trading expert.  Simply add info@binaryoptionsdemo.com to your approved email adresses to ensure our newsletter arrives in your inbox. If for some reason you do not wish to receive our newsletter simply opt out via your profile page.

I want to reactivate my account

If for whatever reason you have deactivated your account and would like to reactivate it please contact us.

How does Binaryoptionsdemo.com make money?

By not being a binary options broker (or being connected or part of one) we have managed to avoid any conflict of interests. We do not make money when you lose (or win) unlike a binary options broker.

Of course we do need to make money in order to keep our trading platform free and this is where our sponsors come in. They are the ones that make it possible for us to offer a free binary options trading platform.

We also generate revenue from selling premium memberships to members that are interested in following, learning from and copying other traders.

I have a question or suggestion regarding Binary Options Demo.com

We would love to hear from you, please take a moment to contact us.

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